Solution
After-hours replies
Set your working hours; outside them, customers get a friendly message and their chat waits in the queue.
The problem
Silence overnight loses customers who message when they have time.
How it works
- 1
Set your hours
Per day, in your time zone.
- 2
Write the away message
Tell people when you’ll reply.
- 3
Reply in the morning
Chats wait, unread, at the top.
Questions
Is the away message free?
Yes, when the customer wrote in the last 24 hours it is a free reply.
Can the AI cover the night?
Yes, turn on the AI agent for after-hours answers.
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