Blog
Guides for selling on WhatsApp
Practical explanations from the team building WhatsCommerce.
The 24-hour window: how it works and how to use it
What the WhatsApp 24-hour customer service window is, why it matters for cost and templates, and how to design your replies around it.
Marketing, utility, authentication and service: the four message categories
A plain-English guide to WhatsApp’s message categories and how they affect what you can send and what it costs.
How to get WhatsApp opt-ins that hold up
Practical ways to collect clear consent to message customers on WhatsApp, and how to record it.
Getting WhatsApp templates approved: a checklist
Common reasons templates are rejected and how to write ones that pass on the first try.
What is a Meta Tech Provider, and why does it matter to you?
A short explanation of Meta Tech Providers, and what it means when you connect your WhatsApp number to a provider’s software.
Taking UPI payments on WhatsApp orders
How to share UPI payment details in a WhatsApp order chat, and how to avoid common mistakes.