Solution
Delivery updates
Send shipped and delivered messages from approved templates, with the courier and tracking number.
The problem
Every “where is my order?” costs you a minute you don’t have.
How it works
- 1
Use the starter templates
Order shipped and delivered are ready to submit.
- 2
Send on status change
From the chat, an order or the API.
- 3
Let customers self-serve
A “Where is my order?” button answers with the latest status.
With Shiprocket connected, updates go out automatically at every stage. Without it, record the shipment and customers are still told.
Questions
Are shipping updates free?
Inside 24 hours they are free; otherwise they are utility messages at ₹0.08 from your balance plus Meta’s charge.
Do customers have to opt in?
Utility updates about their own order are fine; keep marketing separate.
Start selling on WhatsApp today
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