Solution
Support automation
Menus, keyword replies and an AI assistant handle the routine questions; anything else goes to the right person with the context attached.
The problem
Your team answers “where is my order?” and “what are your timings?” all day.
How it works
- 1
List the top questions
Turn them into buttons, keywords or FAQs.
- 2
Automate the answers
Menus, order lookup and the AI agent.
- 3
Route the rest
Assign to an agent with SLA alerts.
Questions
Can customers still reach a person?
Always. “Talk to us” hands the chat to your team, and the AI does so on request.
How do I know replies are fast enough?
The dashboard shows first-reply time and SLA misses.
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