Set up the AI agent

In the app: AI Agent

1. 1

   Open AI Agent and choose a provider and model.

2. 2

   Use our AI, or add your own API key.

3. 3

   Add FAQs, notes, PDFs or web pages under Knowledge base.

4. 4

   Try it in Try it, then switch on Let the AI agent answer customers.

The AI hands the chat to your team when it isn’t sure or the customer asks for a person.