Solution
Feedback after purchase
A day or two after delivery, ask one simple question with buttons. Happy customers can leave a review; unhappy ones reach your team before they post elsewhere.
The problem
You only hear from customers when something goes wrong.
How it works
- 1
Set a follow-up sequence
Day 2 after delivery, for example.
- 2
Ask with buttons
“Loved it” and “Something is wrong”.
- 3
Act on the answer
Problems go to an agent; fans get a review link.
Questions
Is asking for feedback marketing?
A short post-purchase check-in is usually a utility message; keep review requests light and honour STOP.
Can I see the answers?
Yes, in the chat and as tags you can filter by.
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